Privacy Policy

Bikolpo.xyz (“Bikolpo”, “we”, “our”, or “us”) values your trust and is firmly committed to protecting your privacy. This Privacy Policy describes how we collect, use, process, and safeguard your personal information when you visit our website, mobile application, or book on-demand professional services across Dhaka, Bangladesh.

By using Bikolpo.xyz, you consent to the collection and use of information in accordance with this Privacy Statement.

1. Information We Collect

We collect information to deliver seamless on-demand household and corporate services. This includes:

• Personal Identification Details: Name, mobile phone number, email address, and home/office delivery addresses in Dhaka.
• Service Booking Details: Specific service requirements (e.g., AC tonnage, cleaning area, shifting inventory), service schedule, and site notes.
• Location Data: Precise or approximate location data shared via your browser, mobile GPS, or manual zone selection (e.g., Gulshan, Banani, Uttara, Dhanmondi, Mirpur, Bashundhara) to route the nearest technician.
• Device and Usage Information: IP address, device type, operating system, browser data, and site navigation patterns to maintain platform performance and security.

2. How We Use Your Information

We utilize the collected information strictly for operational and customer service purposes:

• To confirm, schedule, and execute your booked service appointments.
• To connect you with certified, background-checked Bikolpo specialists and service partners.
• To provide real-time updates via SMS, WhatsApp notifications, or telephone calls regarding technician arrival.
• To process billing, invoices, and digital transaction receipts securely.
• To investigate disputes, assess service warranty claims, and facilitate return/refund requests.
• To enhance marketplace reliability, customer safety, and prevent fraudulent activity.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is shared only under strict operational guidelines:

• Assigned Service Professionals: When you place an order, the allocated technician receives your name, service address, and telephone number solely to perform the requested service.
• Payment Gateways: Digital payment transactions are securely handled by licensed, SSL-encrypted payment processors. We do not store raw credit/debit card credentials on our servers.
• Legal Compliance: We may disclose information if required by the laws of Bangladesh, governmental authorities, or law enforcement to prevent fraud or protect customer and public safety.

4. Data Security and Retention

Bikolpo adopts standard technical and organizational measures, including firewalls, encryption in transit, and role-based administrative access, to protect your data from unauthorized access or alteration. We retain personal records only as long as necessary to fulfill active bookings, maintain legal account history, or comply with statutory requirements under Bangladeshi commercial regulations.

5. Your Privacy Rights & Account Management

You have full control over your personal data on Bikolpo.xyz:

• You may review or request updates to your profile name, phone number, and delivery addresses.
• You may opt out of non-essential promotional SMS or WhatsApp alerts at any time by contacting our support team.
• You may request complete account deactivation and removal of personal records, subject to settled outstanding transactions.

6. Cookies and Tracking Technologies

Our website utilizes standard session cookies to remember your location preference, service cart selections, and authentication state. You may configure your browser settings to refuse cookies; however, some personalized platform features may not function optimally.

Last Updated: September 2026. Bikolpo.xyz reserves the right to amend this Privacy Statement to reflect platform enhancements and regulatory changes.